This workshop for conflict handling is well-suited for individuals who frequently encounter conflicts. However, given that occasional conflict is a universal experience, this workshop is beneficial for all members within your organization.

Workshop Content:

Understanding Conflict – Guiding participants to comprehend and value the dynamics of conflict, while reflecting on their individual encounters.

Identifying Conflict Indicators – Examining the evident cues and anticipated behaviors inherent in conflicts.

Unraveling Conflict Resolution Challenges – Exploring the behavioral dimension of conflicts, examining how our aspirations steer our conduct and its implications.

Positions versus Interests – Delving further into how individuals concentrate on positions, and how focusing on interests can yield more favorable outcomes, reinforced through an engaging training activity.

Phases of Conflict Progression – Charting the typical trajectory of a conflict and associating it with participants' personal experiences.

The Five Approaches to Conflict Management – Investigating the techniques employed by individuals to address conflict: Avoidance, Accommodation, Assertion, Compromise, Collaboration.

Resolving Personal Conflicts:

• Essential Proficiencies – Identifying and discussing crucial aptitudes.
  
• Conflict Resolution Framework – Adhering to a structured resolution methodology.
  
• Navigating Personal Conflict Scenarios – Applying skills to a personal situation.
  
• Addressing Negative Reactions – Coping with common reactions.
  
• Application – A chance to showcase and practice skills in a secure setting.
  
• Mediating Conflict Between Others – Managing the process of aiding others in resolving conflicts without entanglement.

Objectives:

 

Upon completion of this conflict handling workshop, participants will have the capacity to:

• Articulate the concept of conflict and discern its manifestations
• Elucidate the distinctions between positions and interests, and comprehend the challenges in conflict resolution
• Recognize the progression of conflict stages and the five strategies for addressing it
• Adhere to structured methodologies for managing and addressing conflicts